Your guide for Cross Border Shopping

Accessing the wide array of products available from US retailers has never been easier, thanks to innovative cross-border shipping services. In this comprehensive guide, we'll take you through everything you need to know about cross-border shopping.

1. Sign up for a Cross Border Pickups account. 
We will provide you with your own unique unit number at our US facility when you sign up. This address will be available on your Dashboard when logged into your Cross Border Pickups customer portal. Please use this address when placing orders with US retailers. Please ensure that the name and unit number are provided when placing the order.

2. Package Delivered to your address with us:

Once the package has been delivered to our US facility, our US team will have it processed into your unique unit within 1-3 business days. You will receive a notification email from us alerting you that a package has been processed into your account and requires your attention. Once logged into your customer portal, you can view the processed package under the package tab, and from here can create the import. 

* For multiple packages from the same retailer/order, please select all packages first and then proceed to click on CREATE IMPORT.

3. Filling in the required information when creating the import:
You will be able to select from our pickup options from one of our retail locations, authorize someone else to pick up on your behalf from our retail locations, or select our delivery service to have the package shipped directly to you.

You will then select the retailer, which is the vendor that you placed the order with. You can add a new retailer or select from our drop-down menu

*For orders from individuals such as eBay, Etsy ect, you may select Amazon as a default retailer, as we are unable to add individuals as retailers

Once this has been completed, you will be required to declare the Product Details. Here you will list the number of unique products, select the product category, product condition, country of manufacturer, quantity, and value.

*Please ensure all details are accurate, as they will determine the duties/taxes applied. You will list the value of the item before tax/shipping.

When all the product information has been declared, you have the option to upload the proof of value/invoice; this is an optional feature and is not required.

4. Save & Pay with Other Imports/Review:

The last step is creating the order for your import. You can proceed to review pricing to view the full order total, including duties/taxes and delivery if our delivery service was selected. Or you may save and pay with other imports. If you selected our delivery service to have the package shipped directly to you, you will be provided with a few different carrier rate options to select from. You then will be able to add your credit card information, agree to our terms and conditions, and complete payment.

*Our volume discount is applied to orders with 3+ packages.

If you choose to save & pay with other imports, the import will be available under the Imports tab with the status reflecting pending payment. When you are ready to create the order, you can select all the pending payment imports and click on Checkout to create the order. 

5. Order Created:
Now your order has been created, the status will be updated to reflect Ready to Scan/Ship, and will be transported to Canada to the retail location you selected for pickup, or mailed directly to you if you selected our delivery service. You can monitor the status of your order from the import tab. The import will reflect In-Transit from US to CA once on the way, and then Ready for Pickup once available for pickup at our retail location. If our delivery service is selected, the status will reflect Carrier In-Transit.

*You will receive a pickup notification email once your order is ready for pickup at the selected retail location in 2-4 business days.