Getting Started with CBP (2)
Find information about our import services and how they work. Step-by-step guide on signing up and obtaining a US address for purchases.
Cross Border Shopping (3)
Find helpful guides about how to shop online from US retailers using our provided US address and tips for maximizing your cross-border shopping experience.
Prohibited Items & Customs Compliance (1)
Find helpful information to ensure a smooth shipping experiences by understanding prohibited items and adhering to customs regulations. Learn about restricted goods that cannot be shipped across borders and the importance of compliance with customs laws.
Customer Service and FAQ's (4)
Find helpful FAQ's and customer services answers.
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Do we provide shipping and import services for business?
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If I Need To Exchange/Replace An Item, Will I Have To Pay Duties Again?
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Do I need to keep the invoice of the items purchased and transported across the border?
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Where can I get my tracking number?
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I put in the wrong country of origin for my package – can I change this on my own?
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Does CBP receive items requiring delivery signature?
Rates & Fees (2)
Find information about our pricing structure for imports and deliveries and explanation of additional fees, duties and taxes.
Pickup & Storage Procedures (1)
Find guidelines for picking up your imported products from our Canada warehouse. Necessary documentation and identification requirements.
How to Tutorials (1)
Find helpful video tutorials on how to create your orders, bring your packages across the border, duties, taxes and more.