I received an e-mail that a package was received at your U.S. location, but I would like to return it. Can you just send it back?

We require that customers provide a return label/postage before we can ship the package(s). Since we verify package and envelope contents, USPS and other carriers tend to refuse return packages that appear to be opened. This is especially true for envelopes but can also apply to larger packages. You can reply to the approval email with return label/postage. 

Please follow these steps to cancel your order and return your package to the vendor:

1. Log into your Portal

2. Find the order that you would like to cancel and ship back to vendor

3. Open the order and click on the cancel button. Since we have received and processed your packages, you would have to request a cancelation

4. Once your cancelation is approved, you will received a notification on your dashboard and your email.

5. Click on I want to Ship Back to Vendor option

6. On the pop-up that will appear, click on Choose File, select your shipping label file provided by the vendor. Click on Upload.

7. We'll handle the rest. We'l print your shipping label and send your package(s) back to your retailer/vendor